Question

Call recording not showing up on API call but does on Production Website.

  • 18 August 2016
  • 2 replies
  • 568 views

  • Anonymous
  • 0 replies

After numerous attempts to get a call with a recording to show up I have failed. I am making a request to this endpoint '/account/~/call-log?&withRecording=true' and do not get any results back. Is this the proper endpoint to get call's with voice recordings. I have made several test calls with the desktop application and the recordings show up on the production side of things and I can hear everything. Any help on this matter would be greatly appreciated.


--Edit: Call recording has been enabled for our application


2 replies

Could you please provide the complete API request and response with headers please?

Hey Ahmed,


Could you please create a developer support case by doing one of the following:


1. Send an email (with a link to this page, your applicationID, and your RingCentral Main Company Number) to the developer support team.

-OR-

2. Use the web interface to create a developer case (containing the above information to help expedite your support needs): https://developers.ringcentral.com/api/support-cases/create

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