Engage Voice API not working Node.js

  • 22 December 2020
  • 2 replies

Hello guys, so I'm trying to use the engage voice API as this documentation, at the moment I get the Bearer Access Token for engage voice API as this documentation, with no problems, but when I'm trying to use it on any engage URL like a simple request

    const getTest = await axios.get(
        headers: {
          Authorization: `Bearer ${}`,
          // Accept: 'application/json',

I'm always getting an error "

HTTP Status 401 – Unauthorized


I'm following the documentation to the letter but the error is all the time on any request to the engage API.

So please I need some help about this.

Thanks !

2 replies

This sounds like a permission issue. Is the user you are logging in with an admin user with read permissions?

Is the admin user and the app has this 2 permissions Read Accounts, Read Presence