Extension going on DND when calls come in

  • 5 January 2023
  • 3 replies

I have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?

3 replies

Userlevel 2

Is the extension using a deskphone or app?

They are using the Desktop app.

Userlevel 2

Here's the article on how to configure an extension's availability status, including DND.

Let me know if it's still the same after checking the settings.