How do I use RingCentral dialer with the developer account?

  • 26 January 2021
  • 21 replies

I am new to RingCentral and need help on how to test the RingCentral integration with the RingCentral dialer. Do I need to use the RingCentral dialer? Or can I call my RingCentral phone number from a regular phone to test the call?

I have a RingCentral developer account, and I am trying to test my OAuth configuration and calls to receive the webhooks. I installed the RingCentral app on Mac and on login I get this message:

Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.

Can you please let me know what I am missing here and how I can debug/test my RingCentral integration?

21 replies

Can someone please help with how to test the OAuth? Is there a RingCentral dialer that I should use to test?

Userlevel 1

Open this link and download the RC Phone (Desktop) app for Windows or MacOS accordingly. Install the app and run it. Switch the app to sandbox mode before login by:

On Windows: Ctrl + F2

On MacOS: Fn + Command + F2

Thanks for the response, Vu . I already had this app installed on my Mac. When I press Fn+Command+F2 (before login) nothing happens in the is it supposed to open a different UI?

I tried login after pressing Fn + command+F2 and the login just hung with a spinning "Please Wait" message

screen-shot-2021-01-26-at-11738-pm.pngI believe i have the right app install (RC Phone desktop for Mac)

If I click Fn+Command+F2 the screen just stays as is

Userlevel 1

when you press those combined keys, you should see a small popup like this. Then choose the "sandbox" option.


I have reinstalled and now I see the popup for Sandbox/Produciton and I logged into my Sandbox. From here if I make a call to a regular mobile number, I dont seem to be receiving the call.

Should I expect this call to work?

Userlevel 1

Call to U.S number or international? Sandbox does not support call to international numbers. You will have 500 mins free out of the box for testing voice call. It's a new sandbox, I don't think that you run out of free credit though.

I am calling an us number. Should expect the normal phone to work or will only go directly to through the developer api. Sorry for the really basic question. I am new to Ringcentral.

Userlevel 1

I don't know what you meant here "Should expect the normal phone to work or will only go directly to through the developer api".

What is your sandbox main company number?

Just to clarify: I using the RingCentral Phone dialer to call a regular phone. Will this call come the phone directly?

Main Company number: +15648882482

Sandbox number: +14243302166

Userlevel 1

Your production account is only for Meeting. It does not supporting Voice so you can't make voice call from that.

For your sandbox (+14243302166) account, you should be able to make and receive test calls. Based on the call log, I see you have made and received lots of calls. So what is the issue here?

I believe I dont have production setup yet. I created the app only for sandbox. I have been making the calls from ring central phone desktop using the sandbox account (+14243302166) but unfortunately I am not receiving any of the calls on the phone. Attaching a screen shot.. Stays in progress for about 40-50 seconds and then comes back to the dial pad again with briefly showing:

Call Status: Finished

Caller Status: success

Is this normal. Normally with other dialer that we have integrated we have seen the dial pad allows you make the call to a regular land line or mobile phone that we can pickup answer. Is that not the case here?

Can you please let me know if I can make call from the dialer to a Mobile and receive calls as part of the testing process?

Userlevel 1

To be honest, I don't know how to help you anymore. Your questions and explanations are confusing me. I recommend you open a support ticket and someone may get you on a call to walk you thru.

I have submitted a support ticket and have not gotten any response.

What I am trying to understand is that if I use the RC Phone app and call a mobile number, will that mobile number receive a call? This is the question I have asked on this thread several times. The mobile number that I call is not receiving the call at all.

Can you please tell me what should happen when I use the RC Phone dial pad and call a mobile number?

thanks for your help

Userlevel 1

If you could login the RingCentral softphone, you would be able to make test call. I don't know where did you get these if you dialed from the softphone:

Call Status: Finished

Caller Status: success

Take a screenshot where you could login the RingCentral softphone and show me.

screen-shot-2021-02-01-at-90255-am.pngscreen-shot-2021-02-01-at-90245-am.pngI have captured screen shots from every point in my login to the Sandbox env

Userlevel 1

The problem is you don't have any direct number, nor a digital line. That is why you would see the "Ring Out" on the RC softphone. I just added a direct number to the 101 user extension. Now logout the softphone and re-login. You should see the "Dial Pad" instead of the "Ring Out".

Thanks for the quick response

I logged out and logged back in. I see that you have added the +1 6502930321 number now.

Should I use this in the customer number box. What is the custom number box for?

I still dont get the call on the phon screen-shot-2021-02-01-at-92502-am.pngenumber I called.

Think I got it..

thanks for your help

Userlevel 1

Click on the settings icon on the bottom menu bar and change the Outgoing call to "Direct dial" to make direct call.