Question

oauth/token API not working for my new production account - why am I getting [ThirdPartyAppAccess] permission required error?

  • 25 February 2017
  • 4 replies
  • 3204 views

I have got my main account production approval just yesterday. I have collected API KEY/SECRET for production and trying to run my ode on it. Very strange that I am getting error and the error part of the response is highlighted below.


"Date: Sat, 25 Feb 2017 09:18:03 GMT  Server: nginx/1.10.2
  WWW-Authenticate: Bearer realm="RingCentral REST API", error="invalid_client", error_description="[ThirdPartyAppAccess] permission required"
  Content-Language: en
  Content-Type: application/json; charset=UTF-8"


I also tried with API Explorer and getting following error


{
  "error": "invalid_grant",    "error_description": "Invalid resource owner credentials."  }

I was also not able to log at https://service.ringcentral.com/login/enter.html?s=1210&localeId=en_US#/number for production account and it gave me the attached screen!!

Please help me asap as i have to graduate my company account to production as well next week.


4 replies

Please send email to the developer support team or submit a support ticket.

It seems like an account permission issue.

Many thanks for the reply. I have already submitted the above problem details to the developer support team from my email account linked with the RingCentral account. Hope to get a reply today i.e. Monday.

For production password issue, please reset your password by clicking on "Forgot Password?" and follow the wizard. You could also reach RingCentral customer support or your account manager to guide you in resetting your production account password.

The production url to call API is https://platform.ringcentral.com and sandbox url for API : https://platform.devtest.ringcentral.com

This is the common mistakes many people does. Also the credentials are different of production from sandbox environment. These credentials details will be send by support team once the application successfully pushed to production.

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