Web hook no longer works for present events while in production.

  • 4 March 2017
  • 5 replies

We are in production for months. Today at 1.53PM presence hook is no longer being called.

Then I discover that subscription was not running. The subscription was refreshed less that 24 hours ago much less than subscription expiration. What would be the reason for that?

5 replies

Is it restored now? Are there any exceptions in the log?
Actually  subscription was not renewed and expired.  I restarted app, created new subscription. 

When renewing subscription my app gets the list of extensions; to do that the app renews access token and gets this error

refresh token:{  "error" : "invalid_grant",
  "errors" : [ {
    "errorCode" : "OAU-202",
    "message" : "Refresh token was not issued for this application"
  } ],
  "error_description" : "Refresh token was not issued for this application"

What is application in this context?
I think application is the app you created in It seems that you are unable to refresh your access_token. If access_token expired, subscription will expired too(sooner or later).

I am not sure of the root cause without seeing the source code. Could you please post some sample code?
Yes. You are correct. We updated our app and got new app key. So we need to shutdown app and restart using new app key. A bit of a hassle when you upgrade your app.
Thank you for your help.
You are welcome!