Idea

andrew-woolhouse avatar image
andrew-woolhouse Posted ·

Warm and cold transfers between mobile app users

We use only use mobile devices and the auto-receptionist to advise all callers that we record all calls.

The problem we have is when we transfer calls between mobile app users, not only can we not do a warm transfer, but the pre-recorded auto-receptionist message is played again to our clients which is unnecessary and unprofessional.

Can the system not recognise internal transferred calls within a company/ring central account and only play the auto-receptionist message on new inbound calls to our company?
topic-default
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Comment

· Write a Comment
Phong Vu avatar image
Phong Vu Posted ·
Hi Andrew,

Thanks for posting your great idea!

Do you mind to post your idea again to this forum ( https://community.ringcentral.com/ringcentral?topic-list[settings][type]=idea) as it a good feature for our product/service? The developer community is dedicated to technical and programming issues related to our RingCentral platform.

Thanks,
+ Phong
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write a Comment

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Your Opinion Counts

Share your great idea, or help out by voting for other people's ideas.