question

alec-dorfman4591 avatar image
alec-dorfman4591 asked Anirban edited

OAU-233 error during app authorization

During authorization our production app "RingCentral Monitor for YAPI 1.2" is getting 
OAU-233:The client doesn't support user's brand 

The only difference for this client is that it is using  RC Canada. 
How to resolve it? Your help is greatly appreciated
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anton-nikitin answered

Yes, by default the app is only enabled for RC US brand. Please send a request to enable RC Canada for your app on a help ticket.

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vb avatar image
vb answered
Enabled RC - CA  for your app. 
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Anirban avatar image
Anirban answered Anirban edited

"The client doesn't support user's brand" is very common error if the particular brand is not specified in the configuration.

Once the app is created you cannot change much of the configuration, you need to mail Dev support team to change the brand to RC Canada.


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys