question

Codte Ziegler avatar image
Codte Ziegler asked mary-community-moderator commented

Private Park Buttons - Timer to Return to Parker

Hello @ringcentral team, is there a way to return a private-parked caller back to whoever parked them? This would be particularly useful if nobody picks up the park after a certain amount of time goes by. A customer is requesting this as a feature update for ACO.

Thank You

phone
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Codte, kindly share your feature request in our Ideas Portal at https://ideas.ringcentral.com/.

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I have just spent some time with your support person to see if there was any way to make this happen. Apparently, there is a 5min default callback when calls are put on a Public park, but not for Private parks. We have had problems with parked calls being missed and left on hold for excessive amounts of time, and nobody is made aware of the problem until the client calls back pissed off. This option is as necessary for Private parks as it is for Public parks, can this be corrected?

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@Randy 122, feel free to share your thoughts on this at https://ideas.ringcentral.com/.

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I have just spent some time with your support person to see if there was any way to make this happen. Apparently, there is a 5min default callback when calls are put on a Public park, but not for Private parks. We have had problems with parked calls being missed and left on hold for excessive amounts of time, and nobody is made aware of the problem until the client calls back pissed off. This option is as necessary for Private parks as it is for Public parks, can this be corrected?

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Would you please add your feedback on those links that Anirban provided? It will help the Product Team sort it out properly.

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1 Answer

Anirban avatar image
Anirban answered Anirban commented

@Randy 122 I can see a feature request is there in idea portal with similar requirement

https://ideas.ringcentral.com/ideas/DPW-I-22

You can vote this if this is similar to what you need

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