question

Charlie Bass avatar image
Charlie Bass asked Charlie Bass commented

QUEUE HISTORY

is there a way to run a report for queue history? im trying to see how long a tech was queued in and out along with a time stamp.

analytics and reporting
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mary-community-moderator avatar image
mary-community-moderator answered Charlie Bass commented

Hi Charlie, you may check on this KB article, https://support.ringcentral.com/article/10512-Analytics-Portal-Performance-Report-Overview-RingCentral.html#Queues.

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Charlie Bass avatar image Charlie Bass commented ·

Thank you for that. I know i can see in live reports when they are queued out or available. I was looking to see if there was a way to show a time stamp of when they queue in and out.

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