question

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Ketch Apps asked Anirban answered

Unable to promote an App in Developers.ringcentral to Prod

The app in developers.ringcentral.com sandbox met the production publish requirement . However, i get an error if I attempt to publish the app to production "something went wrong. Temproary unavailable. contact customer service". I have been trying to get help from customer service for 10 days and they are not responsive.


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1 Answer

Anirban avatar image
Anirban answered

Create a case here by filling this form selecting the application in your Sandbox : https://developers.ringcentral.com/support/create-case

The developer support team will get back to you

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys