question

Ed Stern avatar image
Ed Stern asked Ed Stern edited

Can a caller to send themselves to the voice mail from the queue

I know in the queue, the caller can send themselves to a message only box (press 5 to leave a message), but can they send themselves to the voice mail for the queue?... so there are not more than one voice box to check?


I need an easy way for ALL people in the queue to be able to check and manage the messages that result in the phone queue not being answered... and if a caller doesn't want to wait for an agent to get to the same voice mail

call queuesvoicemail
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Ed Stern, would you please clarify your question?

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