A customer dials a direct number, and I have 3 groups of call queues (Sales, Customer Service, Fallbacks) that I had hoped to overflow to the next one after x amount of rings. However, Overflow Groups don't allow our preferred simultaneous calling on the primary call queue. Does anyone know of any other way to emulate a waterfall-like call queue system that does simultaneous calls for each member in each round/group?
Hi @Mark Martinez, learn more about how the Call Queue feature works through this KB article https://support.ringcentral.com/article/Call-Queue-Overview.html.
Hi, I've read through that page but I know simultaneous overflow call groups don't work, so I'm actually looking if there's alternatives or workarounds to that. Ideally I'd like to have simultaneous rings for each call queue.
Thanks for clarifying, @Mark. The Call queue feature doesn't have this capability. You may add a feature request in our Ideas Portal at https://ideas.ringcentral.com/.
6 People are following this question.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app
