How to test subscription reminder on the sandbox in UK

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Edmund Adjei asked Jul 29, '21 Edmund Adjei commented Aug 5, '21

How to test subscription reminder on the sandbox in UK

Hi,

I am working through this page https://developers.ringcentral.com/guide/notifications/webhooks/creating-webhooks using python code, I have subscribed to telephone sessions and a reminder of when my subscription is about to expire so I can renew it (this is the plan).

However I don't know how long a subscription takes to expire so I can't work out when to request the reminder.

My filters look like this

    eventFilters = [
        '/restapi/v1.0/subscription/~?threshold=86400&interval=3600',
        '/restapi/v1.0/account/~/telephony/sessions'
    ]

The idea is to receive a reminder every hour when my subcription is due to expire in 24 hours.

I have not received an event yet and I was wondering if this works on the sandbox or if I need to use different threshold and interval parameters.

Ed

developer sandbox

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2021-08-04T14:56:17Z

Phong Vu answered Aug 4, '21

Did you set the "expiresIn" value when you created your subscription? If you did not, the default value is 7 days (604800 sec). I have never used the expiration notification to renew a subscription but I think it should work. Try to set the "expiresIs" value to 2 days and test your code again with the threshold=86400 (1 day)

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Answer 2 · 2021-08-04T15:30:46Z

Edmund Adjei answered Aug 4, '21 Edmund Adjei commented Aug 5, '21

Thanks. I checked with our support guy and he says the expiration is actually 20 years so there is no need to subscribe to that event. What I ended up doing is checking the subscription once a month and renewing it if I find it has expired. Not great, but better than nothing. I would have preferred to be notified so that I can then automatically trigger a renewal

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Phong Vu ♦♦ commented · Aug 05, 2021 at 03:05 PM

The expiration notification should work. In your sample code, you set the threshold for 1 day but I don't see how you set your webhook expiration and if not set, the default value is 7 days. Did you run the app for at least 6 days to test the notification?

I will test it myself when I have time too.

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Edmund Adjei Phong Vu ♦♦ commented · Aug 05, 2021 at 03:59 PM

No, going RingCentral's recommendation, I didn't subscribe to the renewal alerts in the end

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