I have been using the same number for 2 years and 2 months ago it became long distance and registered to another city 3 hours away even though in Ring Central portal it still says local city. Ring Central has not acknowledged this as an issue. Has anyone else ever experienced this?
Have you checked the issue with RC support team: https://support.ringcentral.com/contact-support.html
If you can open a case, they will help you to resolve a query
I have several times, and created 2 case numbers because they would not reply to the original case number it took 4 calls to acknowledge my number is not indeed registered to the city it says. Then they said they can change it. Then after 3 hours over 4 more calls and 2 dropped calls they said they can't and said get a new number. Asked to speak with a supervisor, so a supervisor named "jerry" wrote me back and said look at a KB that shows how to change to a new number so I clarified again my issue and "jerry" has yet to reply for 5 days. I am hopeful but not expecting a reply. Do I go to CRTC for this type of issue? I originally contacted support June 27th
Hello @Trevor Williamson, can you please provide the case number so I can make a follow-up with the supervisor?
7 People are following this question.
Team messaging, video meetings
and phone - all in one app.
Get the new RingCentral app
