question

john-sauber avatar image
john-sauber asked mary-community-moderator commented

Limited Extensions Not Shown in All Contacts

Using the RingCentral app (which sucks compared to the RC Phone app), doesn't even show limited extensions. What the hell? How are we supposed to call these people?

contacts
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1 Answer

Anirban avatar image
Anirban answered mary-community-moderator commented

You can create a support case here

https://support.ringcentral.com/contact-support.html

The support team can troubleshoot the issue and help you regarding this

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I did contact support, and it's expected that limited extensions will not show up as Contacts in the RingCentral app. We disagree with this design approach since these are actual contacts with phone numbers provisioned and serviced by RingCentral. They have actual phone numbers and phones with RingCentral, but they cannot be shown as Contacts!?

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Hi John, would you please post a feature request regarding this in our Ideas Portal? Kindly share the link here once it's done. Thank you!

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