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Avantika Maurya avatar image
Avantika Maurya asked Avantika Maurya commented

On-Demand Call Recording not working in sandbox

Evan after enabling on-demand call recording in devtest, it doesnot record the call after pressing *9 or record button during calls

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Phong Vu avatar image
Phong Vu answered Avantika Maurya commented

Can you record using the Record button on the RingCentral Desktop phone app?

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Avantika Maurya avatar image Avantika Maurya commented ·

no, when i click record button automated voice says, on-demand call record disabled.

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Phong Vu avatar image Phong Vu ♦♦ Avantika Maurya commented ·

After turn the on-demand call recording on, can you logout and login again and try with the button. I know that pressing *9 is not working and I am investigating it.

If the recording button still does not work. Give me your sandbox account id or name.

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Avantika Maurya avatar image Avantika Maurya Phong Vu ♦♦ commented ·

Hi Phong Vu,Recording button is also not working for me, the automated voice says the same.

RingCentral Sandbox ClientId : aJO8rBIlQ7-tMXPEeWdD4Q

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Avantika Maurya avatar image Avantika Maurya commented ·

Hi @Phong Vu, is there any resolution??

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Phong Vu avatar image Phong Vu ♦♦ Avantika Maurya commented ·

Not yet. I am check internally to see if it's a U.K sandbox account limitation or not but have not heard back from the team. Will give you update asap.

Meanwhile, if you need to test your app for meeting the graduation requirements, I can help manually graduate your app. Let me know

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Avantika Maurya avatar image Avantika Maurya Phong Vu ♦♦ commented ·

@Phong Vu

Yes Please, the project I am working on has been stuck coz of this issue,

I would request you to graduate the app manually from your end.


Thank You


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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys