question

John King avatar image
John King asked mary-community-moderator commented

Microphone Settings Not Being Retained

We've been having an issue with Max users that keep having an issue with their internal microphone picking up the background noise. We restart the client etc and the only way to allow them to not pick up background noise is to disable the Microphone. However this isnt really a solution.

What is odd is that people will be fine and then it occurs.

ringcentral app
3 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @John King, please clarify the issue. Are you getting this trouble in the RingCentral app?

0 Likes 0 ·
John King avatar image John King commented ·

Hi, sorry the issue is with Ring Central CC - So Max Client, but with RC app for outbound calls.

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ John King commented ·

Thanks for clarifying, John. Would you please check on the KB Article below if this is the setting you're referring to? It's a setting that was present in the other app called RingCentral Phone.

https://support.ringcentral.com/article/RingCentral-Phone-Desktop-Reduce-Mute-Other-Sounds-Windows-During-Call.html

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app