question

Rajeev Garg avatar image
Rajeev Garg asked Phong Vu commented

Subscribed webhooks are not showing events and message posts

Hi,

We created a public RingCentral Bot app in our Sandbox environment that has ReadContacts,ReadMessages, Contacts,ReadAccounts, EditExtensions,TeamMessaging,SubscriptionWebhook and Glip permissions.

We enabled BOT webhook for Glip:Posts and Glip:Groups events and verified successfully.

We are using ngrok and we are not using SDK.

Once we add the BOT using 'Add to Ringcentral' option we retrieved the access_token for the BOT using the configured OAuth URL using an axios call to https://platform.devtest.ringcentral.com/restapi/oauth/token endpoint and then we create the Webhook subscription

Webhook Subscription Request :
{ "deliveryMode":{ "transportType":"WebHook","address":"https://4528-120-138-12-165.ngrok.io/hook","encryption":false},"expiresIn":630720000,"eventFilters":["/restapi/v1.0/glip/posts","/restapi/v1.0/glip/groups"]}


Webhook Subscription Response :{ "uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/subscription/56c7df57-a93b-4c46-9424-a2b7828b769c", "id": "56c7df57-a93b-4c46-9424-a2b7828b769c", "creationTime": "2021-08-31T12:08:08.312Z", "status": "Active", "eventFilters": [ "/restapi/v1.0/glip/posts", "/restapi/v1.0/glip/groups" ], "expirationTime": "2037-07-05T13:01:28.312Z", "expiresIn": 499999999, "deliveryMode": { "transportType": "WebHook", "encryption": false, "address": "https://4528-120-138-12-165.ngrok.io/hook" }}

With the BOT Token we can create the Webhook subscription.

We logged into https://app.devtest.ringcentral.com with the Sandbox account and search the BOT we created and then type the messages and we expect the typed messages to the BOT will shown as Glip:Post event . But we receive nothing. We tried for Team creation event, @bot mention messages and Post team messages also


Is there anything we missed to setup the Subscription or receiving the messages ?


Thanks in Advance.

Regards,

Raja






webhooks
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1 Answer

Phong Vu avatar image
Phong Vu answered Phong Vu commented

This is a known issue and it is being investigated. I will let you know when the problem is solved.

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Thanks @Phong Vu . Is there a API heath status page available ?

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This is fixed and it works for me now. Please check and let me know if it still does not work for you.

1 Like 1 ·

@Phong Vu Thanks. Now it is working. It seems we don't need to a separate subscription for Glip:Posts and Glip:Events if we subscribe through Bot Webhooks configuration for the Bot App.

Do we need to renew this kind of subscription or will it work forever ?

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Developer sandbox tools

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