I asked some of my users (new members of staff) to gain access to the Ring Central University to learn about our telephony system. They came back to me and said they couldn't log in because they got an error message that says: 'Sorry, you currently don't have permission to access this service'.
I worked out that if I changed their role to 'Super admin' (which is effectively full platform access) then they could access the University.
Obviously I do not want to give my standard users full platform access but is that right? Has anyone else had that issue or am I missing something?
Any help would be greatly appreciated.