Hi there,
Good day! I cannot make phone calls outside the organization even our company admin already approved my access. Could you please help us with this? Thank you so much!
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Cant make call outside organization
Would you please check in the web portal if your extension has a Digital Line assigned to it? It is the type of phone number that will let you make outgoing calls to external numbers. Otherwise, if it is only a Direct Number, you can only receive calls. You can access the KB Article below on how to check if you have a Digital Line.
You need to contact your Super Admin to convert your Direct Line to a Digital Line. It will cost an additional charge since its price is higher than a Direct Number. The Super Admin may follow the steps on the KB Article below on how to convert.
@Kurt JImenez this is how you can add a digital line to your extension
Once you set it up, you will able to call/receive call outside your organisation
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