question

Kurt JImenez avatar image
Kurt JImenez asked mary-community-moderator commented

Cant make call outside organization

Hi there,

Good day! I cannot make phone calls outside the organization even our company admin already approved my access. Could you please help us with this? Thank you so much!

phone
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Hi @Kurt JImenez, What error message are you getting?

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Kurt JImenez avatar image Kurt JImenez mary-community-moderator ♦ ·

This is the error

ring-central-error.png

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Would you please check in the web portal if your extension has a Digital Line assigned to it? It is the type of phone number that will let you make outgoing calls to external numbers. Otherwise, if it is only a Direct Number, you can only receive calls. You can access the KB Article below on how to check if you have a Digital Line.


https://support.ringcentral.com/article/How-to-Distinguish-Direct-Virtual-Number-From-DigitalLine.html

You need to contact your Super Admin to convert your Direct Line to a Digital Line. It will cost an additional charge since its price is higher than a Direct Number. The Super Admin may follow the steps on the KB Article below on how to convert.


https://support.ringcentral.com/article/Convert-a-Direct-Number-to-a-DigitalLine-in-the-RingCentral-Online-Account.html

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1 Answer

Anirban avatar image
Anirban answered

@Kurt JImenez this is how you can add a digital line to your extension

https://support.ringcentral.com/article/ringcentral-phone-softphone-outbound-calling-adding-digital-line.html

Once you set it up, you will able to call/receive call outside your organisation

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