Hi there,
Good day! I cannot make phone calls outside the organization even our company admin already approved my access. Could you please help us with this? Thank you so much!
Cant make call outside organization
Hi @Kurt JImenez, What error message are you getting?
Would you please check in the web portal if your extension has a Digital Line assigned to it? It is the type of phone number that will let you make outgoing calls to external numbers. Otherwise, if it is only a Direct Number, you can only receive calls. You can access the KB Article below on how to check if you have a Digital Line.
You need to contact your Super Admin to convert your Direct Line to a Digital Line. It will cost an additional charge since its price is higher than a Direct Number. The Super Admin may follow the steps on the KB Article below on how to convert.
@Kurt JImenez this is how you can add a digital line to your extension
Once you set it up, you will able to call/receive call outside your organisation
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