Can a ring group have a submenu?

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Paul Thomas asked Sep 17, '21 Joe Cache commented Sep 21, '21

Can a ring group have a submenu?

I work in healthcare and we'd like our Ring Central phone system to have a prompt when patients call in like 1) Triage. When the patient presses 1 for Triage, we would like another prompt to the user --- 1) Semi-urgent medical 2) Medication Refills --- is this doable in Ring Central?

call queues

1 |3000

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Answer 1 · 2021-09-18T20:33:59Z

Anirban answered Sep 18, '21 Joe Cache commented Sep 21, '21

As per following it can be upto 250 voice menu and submenu per account:

https://www.ringcentral.com/office/features/multi-level-auto-attendant/overview.html

https://support.ringcentral.com/article/6593.html

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1 |3000

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Joe Cache commented · Sep 21, 2021 at 12:16 AM

You need to check carefully if switching from single level to multi level auto attendant will wipe out your single level...

If you're already multi-level - then you're fine - I would suggest mapping it out on paper first and recall that you have to have the extensions first, then the groups, then the IVR. ;)

Good luck.

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