Not getting all data for extension

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len-ott asked Sep 23, '21 len-ott answered Oct 14, '21

Not getting all data for extension

I see others have asked this, but I haven't seen a response that works for me.
I am trying to get all call log data for a specific extension in C#. I am using the code below.
This return 3 records for 9/20/2021, however, the web portal shows 16 records for 9/20 on this date.

Also, I noticed the api is returning one marked VOIP that does NOT show up from the web portal?
Is this a problem with the account I am using for the API? Happy to send a code sample.

var pageNum = 1 
ReadCompanyCallLogParameters readCompanyCallLogParameters = new ReadCompanyCallLogParameters
                    {
                        extensionNumber = "3020",
                        dateFrom = "2021-09-19T00:00:00.000Z",
                        dateTo = "2021-09-22T00:00:00.000Z",
                        page = pageNum,
                        perPage = 1000,
                    };
                    r = await rc.Restapi().Account(accountId).CallLog().List(readCompanyCallLogParameters);

rest api

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Answer 1 · 2021-09-23T23:45:10Z

len-ott answered Sep 23, '21

Note, I get the exact same results when using the online "Try It Out", same number of records.

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Answer 2 · 2021-09-24T00:44:09Z

Phong Vu answered Sep 24, '21

Check the id (extension id is different from extension number) of the extension "3020", then call the read user call log using that extension id instead.

var parameters = new ReadUserCallLogParameters();
parameters.dateFrom = "2021-09-19T00:00:00.000Z";
parameters.dateTo = "2021-09-22T00:00:00.000Z"
var resp = await rcsdk.Restapi().Account().Extension("id").CallLog().List(parameters);

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Answer 3 · 2021-09-24T02:23:06Z

len-ott answered Sep 24, '21

Phong, How do I get the Extension ID?

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Answer 4 · 2021-09-24T06:47:30Z

Anirban answered Sep 24, '21

@len-ott This API you will get extension id details

GET https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~

Please check this ref:

https://community.ringcentral.com/questions/89517/c-resource-for-parameter-extensionid-is-not-found.html

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Answer 5 · 2021-09-24T16:21:53Z

len-ott answered Sep 24, '21 Anirban commented Sep 24, '21

Ok I will try again. When I tried this yesterday I was getting an error that the account I was using was not allowed or authorized...

1

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Anirban commented · Sep 24, 2021 at 04:24 PM

You need access token

0 ·

Answer 6 · 2021-10-09T00:02:02Z

len-ott answered Oct 9, '21 Phong Vu commented Oct 9, '21

Looks like I need to create a new 'app' with more permissions? I am still puzzled why the

`rc.Restapi().Account(accountId).CallLog().List(readCompanyCallLogParameters)` doesn't return all of the call data? So for 10/1 to 10/8 I get 20 records, but when I look in the console, I see 435?!

Anyway, once my new app is approved for production I will try using the extensionID, which I can now get.

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Phong Vu ♦♦ commented · Oct 09, 2021 at 02:58 PM

It's important to know how did you read the call log. You should not use the extension number as the query filter because that will return only records containing the extension number matching with that number. It is not all the call records of that extension. What console do you mean? Was that the call log from the service web?

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Answer 7 · 2021-10-14T22:17:12Z

len-ott answered Oct 14, '21

I am trying to read the entire call log (all extensions) using C# :
r = await rc.Restapi().Account(accountId).CallLog().List(readCompanyCallLogParameters);
and not setting any extension. I started setting the extension number asit was easier test.
My problems is I am NOT getting all calls, just a subset and I don't see what that subset is!

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