question

Bonnie Souther avatar image
Bonnie Souther asked Anirban answered

separating SMS messages from call forwarding

The boss wants his calls forwarded to his admin but we need a way to keep other communications like, SMS messages, to go just to him. Any suggestions for separating the text function from the call forwarding?

sms and text messaging
1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Bonnie, setting up the call forwarding of an extension will not affect the SMS functionality. Here's a KB article for Call Forwarding to another Extension. https://support.ringcentral.com/article/Forwarding-calls-another-RingCentral-extension.html

0 Likes 0 ·

1 Answer

Anirban avatar image
Anirban answered

If you setup call forwarding from RC online admin portal , only your call will be forwarded and there is no way other service like sms text will be affected.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app