The boss wants his calls forwarded to his admin but we need a way to keep other communications like, SMS messages, to go just to him. Any suggestions for separating the text function from the call forwarding?
The boss wants his calls forwarded to his admin but we need a way to keep other communications like, SMS messages, to go just to him. Any suggestions for separating the text function from the call forwarding?
Hi Bonnie, setting up the call forwarding of an extension will not affect the SMS functionality. Here's a KB article for Call Forwarding to another Extension. https://support.ringcentral.com/article/Forwarding-calls-another-RingCentral-extension.html
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