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Scott Miller avatar image
Scott Miller asked mary-community-moderator commented

Use Desktop to dial with but desk phone to talk

I'm trying to use the desktop app to dial with and then pick up the handset on the phone to talk and listen but I cannot figure out how to do it. Any suggestions?

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mary-community-moderator answered mary-community-moderator commented
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Unfortunately it looks like I dont have that feature. When I bring up the dial pad, dial an extension and click on more, flip is there and it shows the phone number for my deskphone but it says "Sorry, we wern't able to flip the call, try again later."

This really bites because it's so much easier to dial from the PC and speaker talk on the desk phone.

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Another option would be the Call Switch. https://support.ringcentral.com/article Would you please try it?

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Anirban avatar image
Anirban answered Anirban commented

If both the phone are on different extension you can use parking option once the call is connected and continue

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The shared line is also an option I guess

https://support.ringcentral.com/article/5927.html

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