question

Alec Jones avatar image
Alec Jones asked Anirban commented

Invalid resource owner credentials move to production

Hi,
Recently graduated my app, and I have so far been unable to make any calls to the production side.

I updated client_id, secret, username, ext, and password as shown in the app account console.

I have tested being able to log into https://service.ringcentral.com/, I am able to successfully log into the account via my email + password, however, if I try the the number it doesn't match and won't log me in.

In my app, I have tried to use the email and the phone number provided, tried without an extension number as I saw that as a possible work around in another thread, but so far I have not had any luck.

I am slightly unsure as to which password should be used at this point after reading many conflicting things on here. As changing my password from the app/console and then using that doesn't seem to be accepted when tried with a number, but will with an email address. Strange.

This is the response I get.

"error" : "invalid_grant",

"errors" : [ {

"errorCode" : "OAU-140",

"message" : "Invalid resource owner credentials"

} ],

"error_description" : "Invalid resource owner credentials"

My client-id = UNrzp-PGTemxt4CXFrFGKw

authentication
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Alec Jones avatar image
Alec Jones answered Anirban commented

I just solved this a few minutes after posting! Nevermind, I was using the wrong extension number, when logging in as the main company number.

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That's great

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Anirban avatar image
Anirban answered

I can understand you are getting confused with different solution you found in different thread here.

You can visit this https://developers.ringcentral.com/support/create-case select your app and mention the issue you are facing. It will create a ticket to developer support team and they will get back to you to assist.

@Phong Vu can also assist here.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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