question

john-oliphant avatar image
john-oliphant asked mary-community-moderator commented

Custom Answering Rules Options

I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.
Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

call queues
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered john-oliphant commented

Yes, that is what will what happen if you leave it blank.

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john-oliphant avatar image john-oliphant commented ·

Thank you!
---All the available documentation explains what happens when I change the default, but I couldn't find anything that explained how the default setting works in a queue.

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mary-community-moderator avatar image mary-community-moderator ♦♦ john-oliphant commented ·

You're welcome!

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ john-oliphant commented ·

@Mary-Community_Moderator Might be worth it to ask the Knowledge Base team to update this little nugget in the KB.
Can you take a look?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Becky-Community_Manager ♦♦ commented ·

Yes, I will get in touch with KB Team regarding this.

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