question

andrew-uhacz10909 avatar image
andrew-uhacz10909 asked Suyash Joshi commented

Unable to login in Test Sandbox Account

Description: I am unable to login in sandbox with following account in https://login.devtest.ringcentral.com/


1 d.patel.serpentcs@gmail.com
2 ninad.bhatt@serpentcs.com
3 yogesh.mahera.serpentcs@gmail.com

I am getting internal Server Error while login

Error URL:

https://login.devtest.ringcentral.com/sw.html?responseType=code&clientId=DE0Af3c63a68092734D333990A0401D349EEd9bdc46e80ec158238C3D857A92A&brandId=1210&state=1635838478324&localeId=en_US&endpointId=&session=900353378161369209&display=page&prompt=login%20sso&scope=&appUrlScheme=https%3A%2F%2Fservice.devtest.ringcentral.com%2Fmobile%2Foauthredirect&ui_options=show_back_to_app%20external_popup%20hide_consent%20hide_select_account&code_challenge=&code_challenge_method=&hideNavigationBar=true&appName=SW&response_hint=login_type%20login_id%20locale_id%20mailbox_id&force=true#/error/API_ERROR_101


Screen

https://prnt.sc/1y52hze

developer sandbox
1 comment
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Suyash Joshi avatar image Suyash Joshi ♦ commented ·

Are you still having this problem? Were you able to try what Phong Vu suggested?

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1 Answer

Phong Vu avatar image
Phong Vu answered

You should always start the login your sandbox account using this address https://service.devtest.ringcentral.com..

If the problem persists, clear your browser caches and cookies and try again. You can use the main company number (yours is ending with -5677) and an extension number (e.g. 101, 103 etc) with the correct password.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys