Reliable way to know if a call is blind transferred from API

Question

question

Nanda Mangati asked Nov 15, '21 vyshakhbabji Deactivated answered Nov 17, '21

From the call log API, it is not clear if a call has been blind transferred. Please check the call log here: https://pastebin.com/e9r9kMNC

We want to know between which extensions blind transfer has occurred and get the call recording for the entire call.

We are currently subscribed to the below webhook event:

                 
                  /restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true

and using the below API endpoint to fetch call log

                 
                  /restapi/v1.0/account/~/call-log?sessionId={
                    1}&view=Detailed

Please let us know if there is a way to acheive this.

rest api webhooks

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Answer 1 · 2021-11-16T18:40:33Z

Phong Vu answered Nov 16, '21

Using the telephony session event notification as I explained in your other thread.

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Answer 2 · 2021-11-17T23:22:05Z

vyshakhbabji Deactivated answered Nov 17, '21

Please use https://developers.ringcentral.com/api-reference/Account-Telephony-Sessions-Event event filter which can provide you enough information to track Call Transfers (Blind / Warm)

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