question

Ingrid Gronlund avatar image
Ingrid Gronlund asked vyshakhbabji Deactivated answered

Call Back Feature

When a caller is on hold, can they hang up but retain their position in the queue, and call them automatically when a representative is available. Is that possible with Ring Central App?

call queues
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Phong Vu avatar image
Phong Vu answered

I don't think that this is supported by RingCentral App. However, you can use RingCentral API platform to implement such a feature for your service.

Let me know if you have development resource and are interested in building such an app.

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vyshakhbabji avatar image
vyshakhbabji Deactivated answered

This is mostly Contact Center Feature. However, if u could keep track of abandoned or call drop off calls using RC APIs , then you can initiate/schedule outbound calls using Ringout/Callout APIs . Let us know if you need assistance with the logic or dev resources, Phong or I can assist you.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys