question

jon-petit avatar image
jon-petit asked mary-community-moderator answered

Microsoft Contacts in folders not syncing?

I have the RingCentral Desktop app connected to my Microsoft account, but not all of the contacts seem to be syncing. In my contacts in MSFT, I have a sub-folder, and none of those are pulling into RingCentral. Any ideas?

contacts
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Hi @jon-petit May I know how many total of contacts do you have in Microsoft?

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jon-petit avatar image jon-petit mary-community-moderator ♦♦ ·

34 in the top level folder that are syncing, and then 62 in the sub-folder. It's the 62 that are not syncing.

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@jon-petit I will check what's causing this and will get back to you.

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Hi @jon-petit Can you please share us a recording of this behavior so I can forward it to the Product Team? Please send it to community.support@ringcentral.com.

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@Mary-Community_Moderator

I have the same issue - when will additional contact folders be supported please ?

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Any update on this please?

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@Mary-Community_Moderator Still hoping for an answer to this question please.

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We're also digging up on this, @Nathan Ramsden-Lock.

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Nathan Ramsden-Lock avatar image Nathan Ramsden-Lock mary-community-moderator ♦♦ ·

@Mary-Community_Moderator

It has been 5 days since I asked the question - Please can you chase an answer.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Everyone, apologies for the late update as I just had a clear answer about this concern. There is no option to import contacts from the subfolders; it will only be in primary contacts.

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