Thomas Campbell avatar image
Thomas Campbell asked mary-community-moderator commented

Typing While Receiving an Incoming Call Sometimes Cancels Them

Hello everyone,

I'm not sure if others have had/are dealing with this issue. If my coworkers or I are typing an email for example and we suddenly receive a phone call sometimes the buttons we press just ignore the phone call and it goes away. Does anyone have any recommendations or if they could let me know how to deal with this? Thanks.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi @Thomas Campbell Is this happening on your mobile app or desktop app?

0 Likes 0 ·
Thomas Campbell avatar image Thomas Campbell mary-community-moderator ♦♦ ·

It is happening on the desktop app.

0 Likes 0 ·

Does it automatically cancels the incoming call or notifications will only went away but still keeps ringing?

0 Likes 0 ·
Show more comments

I have had the same experince recently. I'm not sure if it's just certain keys, such as "return"

0 Likes 0 ·

@Laura McMillin Please submit a support case so this will be checked.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.

Get the new RingCentral app