I want to use the ring-out restful api. I can get a token but get error calling api

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tim-martin8637 asked Apr 3, '18 Tyler Liu commented Apr 11, '18

I want to use the ring-out restful api. I can get a token but get error calling api

I want to use the ring-out restful API. I have written the code to successfully return a access token, but when I take the token and call the ring-out api I get the reasonphrase "Not Found"

this is what my url looks like:

'https://platform.devtest.ringcentral.com/restapi/v1.0/account/%2b+13136366191/extension/101/ring-out'

and my json I post:

{\"from\": {\"phoneNumber\": \"+13136366191\", \"forwardingNumberId\": \"\"}, \"to\": {\"phoneNumber\": \"+17134178892\", \"callerid\": \"\"}, \"playPrompt\": true, \"country\": { \"id\" : \"\" } }

Not sure what I am doing wrong.

I can share code if need be.

Thank you in Advance

getting started

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Answer 1 · 2018-04-03T17:20:19Z

anton-nikitin answered Apr 3, '18

Tim,

please read this to understand better how resources are addressed in our REST API: https://developer.ringcentral.com/api-docs/latest/index.html#!#Resources.html

Your mistake is the way how you are referring to account and extension in URI. You should use internal ID or tilde, not phone number/extension number.

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Answer 2 · 2018-04-03T17:23:15Z

paco-vu answered Apr 3, '18

Hi Tim,

You have some redundant parameters without values. Try this instead

{"from": {"phoneNumber": "+13136366191"}, "to": {"phoneNumber": "+17134178892"}, "callerid": "+13136366191"}, "playPrompt": true }

+ Phong

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Answer 3 · 2018-04-04T01:01:40Z

Tyler Liu answered Apr 4, '18

https://platform.devtest.ringcentral.com/restapi/v1.0/account/%2b+13136366191/extension/101/ring-out

In the uri above, account ID and extension ID are invalid. They should be internal IDs. Or you can use "~" to indicate the current account and extension: https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ring-out'

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Answer 4 · 2018-04-11T13:38:27Z

tim-martin8637 answered Apr 11, '18 Tyler Liu commented Apr 11, '18

Sorry I am just now getting back to this, but what do you mean internal IDs, main phone number and extension?

The app I created is a server only app and I am attempting to force a call via our CRM (click to call application). I have tried every thing i can think of. this is my latest attempt.

Json
{"from":{"phoneNumber":"+17134178892"},"to":{"phoneNumber":"+17132753591"},"playPrompt":true}

Request
{Method: POST, RequestUri: ' https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/ring-out', Version: 1.1, Content: System.Net.Http.StringContent, Headers:
{
Accept: application/json
Authorization: Bearer U0pDMTFQMDFQQVMwMHxBQUNPS09XNS1IYTlMQ1dQRnBjbC0zc3dxbkx1QlVFVlJBY24tdmg1QVpKV0ZmbW13V2Q4elNReTJNc1dHSUNLMG5SNF9QWWRPMEVYNEhPV3FzbEwwTUtuTXExWklRMzhUcm84RWFEc3FFZ0lVRkl6Z2RaZzc5RDE4Z1hnZGxLX0M4amZVc194TDlMd1FSbFg2Z29OZ2NhWEtYelBCdEJqd2swbm1UbmNfSmhmNnZaZTZYVTZ6LVRLM1paODIwY09EQ2N8eWxWN3l3fHFRcXhrYjJXd0ZoV3JSNEU4bS03NGc
Content-Type: application/json; charset=utf-8
Content-Length: 110
}}

Response
{StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
Connection: keep-alive
RCRequestId: 9a579238-3d8a-11e8-8369-005056bb594d
RoutingKey: SJC11P01PAS02
X-Rate-Limit-Group: heavy
X-Rate-Limit-Limit: 10
X-Rate-Limit-Remaining: 9
X-Rate-Limit-Window: 60
Date: Wed, 11 Apr 2018 13:16:54 GMT
Server: nginx/1.10.2
Content-Length: 236
Content-Language: en-US
Content-Type: application/json; charset=UTF-8
}}

Again, i can get my token using grant type = password without any problem. I just can't seem to get the ring-out to work

Is there any thing that should be running on my desktop, link Ring Central for windows?

Thank you again and I appreciate your thoughts and ideas.

Tim Martin

1

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Tyler Liu ♦ commented · Apr 11, 2018 at 02:29 PM

You are writing C#. Do you want to use the official library: https://github.com/ringcentral/ringcentral-csharp-client ? it will make your life easier.

For the response you post above. Could you please read the content out of "Content: System.Net.Http.StreamContent". Then we can get a detailed error message and we will know what happened.

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