question

Samantha Goldsborough avatar image
Samantha Goldsborough asked vyshakhbabji answered

Incoming calls not showing as currently calling

Why are incoming calls not showing as currently calling? Notification is only received when call is missed. Number is active and should receive calls 24/7. Is there another setting that could be making this happen?

phone
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Phong Vu avatar image
Phong Vu answered

Are you talking about the RC app, RC soft phone app or your own app?

When asking questions, pls provide little more background or as detailed as possible so people can help.

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vyshakhbabji avatar image
vyshakhbabji answered

Are you using API to initiate the inbound call (ring out or callout? ). What device type are you using to receive the calls?

Can you check if you have enabled DND status ?

Can you check your Call Handling and Forwarding rules on service.ringcentral.com and verify If that's correct?

You can reach out to RingCentral's Techsupport team for further assistance if you are not using any APIs or API integration products : https://support.ringcentral.com

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys