question

nick-tyo9662 avatar image
nick-tyo9662 asked Phong Vu answered

Change IVR prompts during service outage

My team uses ring central to deliver service and support for an enterprise application. When we have an outage, I'd like for a way to quickly add a new prompt in the IVR and send them to a pre-recorded message, let them leave a voicemail, and send the visual voicemail to an inbox. Any theories on how I could implement this in my system?

The key detail for me is that I'd like to do this without manually reconfiguring everything. I'm thinking of using the API to automate the configuration changes necessary.

phonevoicemailivr
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys