question

Meg Vernon avatar image
Meg Vernon asked mary-community-moderator commented

Text Messages Not Sending

We have not had issues sending text messages but our entire team has lost the ability to send outgoing messages as of about 30 min ago. One of the messages from Ring Central states:

A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.

Nothing has changed on our account, do you know what needs to be done or are there other companies having this issue too?


sms and text messaging
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Hello Meg, I see a case in your account related to this issue. The Tech Support Team is currently checking on the cause of this problem.

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erin-patterson avatar image erin-patterson mary-community-moderator ♦♦ commented ·

We are having the same issue. I could text first thing this morning and now messages won't go through.

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mary-community-moderator avatar image mary-community-moderator ♦♦ erin-patterson commented ·

Please create a ticket, too.

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Meg Vernon avatar image Meg Vernon commented ·

Thank you - half of our company is not able to send messages so hoping to get the resolution soon.

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Meg Vernon avatar image Meg Vernon commented ·

This is still not working for us and we have created cases. Can you confirm the timeframe as to when it will be fixed? I've also requested a credit for our company and have not received an answer re: that either. Please confirm.

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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Meg Vernon commented ·

Sorry for the delay, @Meg Vernon. Has this issue been resolved for your team?

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travis-poole1 avatar image travis-poole1 commented ·

We are seeing a lot of SMS Texts delayed for our customers by about 15 minutes. Can someone advise?

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mary-community-moderator avatar image mary-community-moderator ♦♦ travis-poole1 commented ·

Hi @travis-poole1, for the SMS delays issue, please create a ticket, and provide your SMS samples for troubleshooting.

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Patrick Chandler avatar image Patrick Chandler commented ·

Case added but I am getting no feedback on ETA for a fix. Very disappointing.

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mary-community-moderator avatar image
mary-community-moderator answered

Hi Everyone! Last night, we received information from the Outage Team that some RingCentral customers may experience outbound SMS failures. Please create a case so the Tech Team will add your account as affected. They are currently working on this issue and will inform you once it's fixed.

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Patrick Chandler avatar image
Patrick Chandler answered
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