question

Lenin Garcia avatar image
Lenin Garcia asked Lenin Garcia commented

Hide Salesforce Contact and user RingCentral contacts to transfer calls

Hi, now that we have the RingCentral integration, we run into a problem, when customer calls and we want to transfer the calls internally, the only contacts we can see, are the salesforce contacts (party) but not the RingCetral contacts list, it anything that we can do to hide the salesforce contacts from the contact list.


Thank you


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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Lenin Garcia, I'll check if this is possible.

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Lenin Garcia avatar image Lenin Garcia mary-community-moderator ♦♦ commented ·

Yes, let me know, we can have a quick call if you want

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mary-community-moderator avatar image mary-community-moderator ♦♦ Lenin Garcia commented ·

@Lenin Garcia I'm waiting for a response from the Integrations Team. I'll get back to you once I get this sorted.

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Lenin Garcia avatar image Lenin Garcia commented ·

Let me know if they found anything, thank you

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Lenin Garcia avatar image Lenin Garcia commented ·

Also the warm transfer, it not enable on the integration

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Yatin Gera avatar image Yatin Gera ♦♦ Lenin Garcia commented ·

Hi @Lenin Garcia
The warm transfer feature is not supported yet on the salesforce integration
The engineering team have this planned on their Q2-Q3 roadmap

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Lenin Garcia avatar image Lenin Garcia Yatin Gera ♦♦ commented ·

Thank you

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