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Generational IT Admin avatar image
Generational IT Admin asked Phong Vu commented

API Calls not showing in my Analytics for Sandbox

The API calls I am making do not appear in my Analytics page. Some have appeared, but many other successful calls have been made than appear. I see there were problems with these showing up in the past, but I haven't found a solution in any of those threads.

rest api
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Phong Vu avatar image
Phong Vu answered Phong Vu commented

What is your app client id? Some time it gets delay to update.

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Client ID is jZvjY7laTcmvrj1ntz-YDg

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Phong Vu avatar image Phong Vu ♦♦ Generational IT Admin ·

I checked from the dev portal and our server log. Your app has a total 8 API calls, 4 for ring-out and 4 for auth. Did you call more than that? If yes, what endpoint and when was the last time you call the APIs?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys