So yesterday it was working fine. Today I update the app and my callers can't hear me. Its not the phone as I can use it as expected for all other calls. Please help, Community (I would ask RingCentral but we all know how that works out for us)
After Update, clients can't hear me talking
Hi James, have you already tried to uninstall/reinstall your app?
I have not. It says that it will delete all my data if I delete the app. This is not my fault and I will lose all my data? Come on RC.
Please submit a ticket to Tech Support here so they can troubleshoot the issue.
This issue is the same for 3 of my users, they are all reporting their microphones are not working during a video meeting. Their phone is working with no mic issues. In the Video Settings, I have adjusted their mics to system default and held test video meetings, but nothing happened - the mic still does not work.
Here is the RC Version: 22.1.21.349 Web, 22.1.20.2759 Windows
@Tracy Ball Please submit a ticket to Tech Support, too.
Today, I uninstalled the desktop app and reinstalled it. This is the current version: Version: 22.1.21.349 Web, 21.3.31.1930 Windows.
I started a video meeting with another ring central user, but the mic still did not work. The mic does work when using the phone though.
Hi I assume you're using the Mobile App and not the desktop one.
If you are using an iPhone, I would start by verifying that microphone access hasn't been revoked. Go to Settings, scroll to and tap RingCentral, and verify that the microphone slider is set to "On".
Next I would try changing the calling mode from within the app. Open the ring Central app, tap your profile in the top left, and then tap phone. Under calling mode, try switching from direct dial to RingOut.
Lastly I would try changing the direct dial data to wifi or carrier minutes. This setting is right below the previous.
The Quality of service tab in the Ring Central Analytics portal may give you some insight as well.
Best of luck!
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