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Zachary Spath avatar image
Zachary Spath asked Phong Vu answered

User status available when logged out

I'm trying to make sense of the presence. Using the API I can gather the 4 variables that show status; Presence Status, Telephony Status, User Status, and DND Status. These 4 variables are great however they don't account for if the user is logged in or not. You can have a user that has NEVER logged in, whose calls will go straight to voicemail and they still show as fully available.

Is there any way to know if the users phone will actually ring if we dial it?



rest apilog inpresence
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1 Answer

Phong Vu avatar image
Phong Vu answered

Unfortunately, there is no API to detect if a user is logged in or logged out. However, if you want to check the user digital line status online or offline, you can call the users/user device API to get the status.

https://developers.ringcentral.com/api-reference/Devices/readDevice

https://developers.ringcentral.com/api-reference/Devices/listExtensionDevices

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