question

Susan Pieroni avatar image
Susan Pieroni asked mary-community-moderator commented

Call Queues - Rotating

The description for Call Queues - Rotating - Is to ring available members one at a time based on who has been idle the longest. Is this idle time based on call queue calls or all calls period?

call queues
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

The idle time is based on call queue and direct calls, too.

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Susan Pieroni avatar image Susan Pieroni commented ·

Would this also include outbound calls as well?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Susan Pieroni commented ·

Yes.

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