question

Jordy Guillen avatar image
Jordy Guillen asked mary-community-moderator commented

The destination you dialed is disabled for your account

Hi, recently I submitted a ticket regarding this issue and I don't know if anyone had the same problem? One of our users tried to call a customer in Ghana and after whitelisting and having it previously active in the billing section, we still get a message saying "The destination you dialed is disabled for your account. Please reach out to your admin or customer support." I was wondering if there was a documentation on the RingCentral Support page for references? I checked the RingCentral Engage Voice Admin documentation, it might be a outbound compliance tools?

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Upon checking your case, the Whitelisting request is still waiting for approval. The Tech Support Team will give you an update once it's complete.

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Thank you!

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You're welcome! Let me know if you need help with follow up.

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