question

Anne Marie DiSanto avatar image
Anne Marie DiSanto asked mary-community-moderator commented

How can I mark an outgoing fax as safe and not spam?

All of a sudden today we have not been able to send outgoing faxes because RC is marking them as spam. We typically send faxes to the same numbers over and over. We have faxed this particular number at least 2-3 times per week for years. Any idea why it's now being rejected? Can we override the system to mark it as safe to send?

fax
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May I know how you send a fax? Is it through the web portal, app, or email-to-fax?

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Anne Marie DiSanto avatar image Anne Marie DiSanto mary-community-moderator ♦♦ ·

We use email to fax.

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I just checked Tech Support cases, and similar issues are being escalated. Please submit a ticket to help you with troubleshooting.

https://support.ringcentral.com/new-case.html

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