question

Michael Wright avatar image
Michael Wright asked mary-community-moderator answered

Our phones ring twice then nobody there upon answering

New to Ring Central. We get a lot of calls that when we answer no one is on the other end. Is it possible that spam caller computers don't work well with VOIP and disconnect before annoying us or are we missing legitimate calls??

phantom calls
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

These can be robocalls. Here's a KB article with information in response to RingCentral's effort to mitigate robocalls or unwanted phone calls.

https://support.ringcentral.com/article/Robocalls-Mitigation.html

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