question

Christine Salmon avatar image
Christine Salmon asked mary-community-moderator commented

Voicemail email notifications

I have a person who left the company. I have re-assigned their phone to another person. The email notifications for voicemails still is going to the old employee. How can I remove them from the notification list?

voicemail
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Did you create a new extension for the user or re-use the old one?

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Christine Salmon avatar image Christine Salmon commented ·

I used the old extension and changed the user information. The old name shows on the phone but it's OK in RingCentral. The old employees email is getting notifications still.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

You may check the Voicemail Messaging Notifications of the user. Check the guide here.

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Christine Salmon avatar image Christine Salmon commented ·

I had already done that. There are no settings selected.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Christine Salmon commented ·

Hi Christine, please send us an email at community.support@ringcentral.com. Provide your RingCentral number and the extension you need help with.

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