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James Anderson avatar image
James Anderson asked mary-community-moderator commented

Yealink Phone Have gone offline and will not provision

I have a Yealink W79P system with one base and two handsets. On Friday both phones went offline. I have power cycled the phones, restarted the base multiple times, checked that my account is in goods standing.... I don't know what to do? I get a message that says the phones cannot provision. I can't reach RingCentral support.

I checked this article about provisions but it must be outdated as I don't have many of those options on my dashboard.

https://support.ringcentral.ca/s/article/4966?language=en_CA

Thanks for any advice!

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Hi James, I see that you have an in-progress ticket with Tech Support. Let us know how it goes or if you need help with follow-up.

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