question

Parth Vyas avatar image
Parth Vyas asked Heather Maney commented

DTMF input from user not Passing through in Conference call

Product: RingCentral MVP Premium

Scenario:

I am on a call with a customer, we put the customer on hold and call another number then merge the customer to the call. The newly joined number(outside RingCentral) is a Recording that asks a customer to enter their phone number but when customer presses the phone number it doesn't go through. the same thing works when dialed outside RingCentral environment.


Is there something that needs to be enabled? not available in in RingCentral MVP Premium?

mvpconferencingconference call
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Parth, we'll look into this and get back t you.

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Parth Vyas avatar image Parth Vyas mary-community-moderator ♦♦ commented ·

HI Mary, Any update on this?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Parth Vyas commented ·

Hi Parth, apologies for the late response. There is nothing to enable in settings. Tech Support recommends trying to input the DTMF digits before merging the call to the conference.


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