Product: RingCentral MVP Premium
I am on a call with a customer, we put the customer on hold and call another number then merge the customer to the call. The newly joined number(outside RingCentral) is a Recording that asks a customer to enter their phone number but when customer presses the phone number it doesn't go through. the same thing works when dialed outside RingCentral environment.
Is there something that needs to be enabled? not available in in RingCentral MVP Premium?