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chris-redmond1 asked

Setup Operator/Receptionists

We are a mid-size company. We currently have 1 Operator that manages their own extension, as well as a Operator extension, both using MVP accounts. We are about to add a 2nd Operator, so having an Operator MVP account is no longer the way to go.

We also have a few hundred Toll-Free, Addtl Local Numbers, and Extensions that all forward to that Operator MVP account.

What is the best way to have 2 employees share Operator/Reception duties both simultaneously, as well as on schedules? We looked into Call Queues and I recently saw a Bridge Operator Console.

call handling
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