question

Chris Michael asked May 17, '22 mary-community-moderator commented May 17, '22

App Sharing - seeing RRRR's

Hi all -

Question for the community. First, if using v.ringcentral.com the issue does not persist.

When using the Desktop App and hosting a meeting or attending. When "app" share is initiated, it seems if the RC video display is over the share application - RRRR's are displayed. This is a hinderence due to most meetings are done via laptop and the presenter likes to see the gallery (RCV) during the meeting. Suggestions?

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Chris Michael commented · May 17, 2022 at 03:54 PM

2022-05-17 11_51_07-Window.png

Example of what we are seeing.

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2022-05-17-11-51-07-window.png (609.8 KiB)

mary-community-moderator ♦♦ commented · May 17, 2022 at 09:24 PM

Hi @Chris Michael. please submit a Tech Support ticket to check the issue on your meetings. You may go to https://support.ringcentral.com/new-case.html.

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