question

Gregg Holmes avatar image
Gregg Holmes asked mary-community-moderator commented

call handling blocks

I would like to set up user hours with 2 hour unavailable sessions. User 1 available from 9 to 5, but unavailable from 2 to 4. I this possible?

call handling
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

You may set up a custom answering rule with a call condition with a Specific Date Range, which allows you to designate the time when the custom rule begins and ends. You can either send the calls to voicemail directly or play a greeting and disconnect. You may check the KB article below on setting up a custom answering rule for a user.

https://support.ringcentral.com/article/How-to-access-the-advanced-call-handling-feature.html

2 comments
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That's great, looks like it will work, Thank you!

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You're welcome!

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